Grace Family Church

Just the facts

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Tampa, FL

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congregation size
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18 months

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Rock RMS

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Giving Platform

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Grace Family's story

Based in Tampa, Florida, Grace Family Church was founded by Pastor Craig Altman and his wife Debbie in 1994. Grace Family desires for people to make a personal connection with Jesus Christ and develop authentic relationships with each other. In 2020, they joined the My Well Giving Platform while also moving their church management system to Rock RMS.

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The challenge

Grace Family was using FellowshipOne (F1) for both their church management system (ChMS) and their front-end donation platform while using My Well as their payment processor. In 2020, F1 began drastically raising rates and forcing churches to switch their payment processing to F1. Switching their processing to F1 would have cost Grace Family hundreds of thousands of dollars annually in additional processing fees! The challenge then was to find a ChMS that would allow them to continue to partner with My Well Ministry and not have to pay F1's outrageous additional fees.

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My Well enables us to continue growing our ministries and missions; local and beyond.

Ann Morrick

Donor Development/Business System Director
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Their solution

After consulting with My Well, Grace Family selected Rock RMS as their ChMS and began moving their donations to the My Well Giving Platform. During the migration process, Ann Morrick learned that it helps to have a well-documented plan and to utilize all of My Well's migration tools and their dedicated team. Grace Family was able to upgrade their giving platform from F1's and is saving over $200,000 annually!

Key metrics

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annual savings
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ACH rate
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combined effective rate
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Why My Well?

At first, Grace Family thought their annual savings projections of hundreds of thousand of dollars were too good to be true. However, Grace Family soon experienced the savings were real! In addition, Grace Family upgraded its giving technology and are continually blown away by the level of customer service. They found any questions were addressed quickly and efficiently by our team. Thanks to our intuitive product they now know where every cent of every donation goes.

Ann at Grace Family is so passionate about both our product and our mission that she has helped other organizations start their migration process. She is willing to talk to anyone with questions about upgrading to My Well.

why my well illustration with a hand giving into an overflowing cup with a dove of peace