Privacy Policy

Last updated on September 5, 2018

Please read this Privacy Policy carefully.

There are many different ways you can interact online with My Well, an Illinois not for profit corporation, and our subsidiaries and affiliates ("My Well", "we", "us" or "our"), like watching or reading content, searching for affiliated nonprofits, and being generous through giving. This privacy policy (“Privacy Policy”) describes how we may treat your information as well as your choices about the collection and use of the information that we have gathered from our websites, including mywell.org and mywell.io, our web platforms, mobile applications, and related products and services (collectively, the "Services").

By using the Services in any manner, you indicate to My Well that you have read and accept our Privacy Policy and consent to the data practices, including without limitation the collection and use of your personal data, described in this Privacy Policy. If you do not accept this Privacy Policy or do not meet or comply with the provisions set forth herein, then you shall not use the Services. If required by applicable law, we will seek your express consent to process personal data (i) provided by you and/or (ii) collected during your use of the Services. Any consent shall be entirely voluntary. In the event you do not provide consent to us to process your personal data, then you may not access and/or use the Services.

APPLICATION OF OUR PRIVACY POLICY

This Privacy Policy applies only to information collected by the Services. It does not apply to information either collected by us offline or collected by unaffiliated websites or services. Furthermore, this Privacy Policy governs only information provided to and communicated from the Services directly and does not govern any other information or communications that may reference the Services or My Well.

INFORMATION WE COLLECT ABOUT YOU AND HOW WE COLLECT IT

When you use the Services, you and/or your employees, independent contractors, staff members, and/or donors (collectively, the “Authorized Users”) may provide My Well with two main types of information: (i) personally identifiable information that the Authorized Users knowingly choose to disclose, which is collected on an individual basis, and (ii) general user information that does not contain personally identifiable information, which is collected on an aggregate basis as the Authorized Users use the Services. Examples of the foregoing may include, without limitation, first name, last name, e-mail address and IP address and further described herein. We collect information from you when you (a) use and/or access the Services, (b) open and/or respond to our emails, (c) contact My Well, (d) visit any page online that displays our content, (e) submit or otherwise process donations through the Services, and/or (f) provide information to any of our vendors. Please note, in the event an Authorized User submits a donation via the Services, the Authorized User acknowledges and agrees that by engaging in such transaction the Authorized User may disclose information that may make such Authorized User personally identifiable and such Authorized Users are responsible for the content such Authorized Users provide. In such case, My Well is considered a processor and does not control the personal data of its Authorized Users for other purposes or by other means than instructed by the controller of the personal data. In the event you want more information regarding the protection of personal data when using the Services or have questions about the personal data that may have been collected, please contact the entity that provided you with a link to donate.

Personally Identifiable Information You Choose to Provide

We may ask for certain personal information from you for the purpose of providing to you content and/or services that you request. We collect personal information such as your: (i) contact information (including name, postal address, e-mail address, telephone number, etc.), (ii) financial information (such as credit card number, expiration date, verification number and billing address); (iii) contact information of information of third parties such as names and email addresses, as may be provided for example, in order to invite others to donate; (iv) data from donations; (v) demographic information (including age, birthdate and gender); (vi) location information (such as geographic location of the device you are using) and/or (vii) preferences, feedback and behavior. When you visit the Service, you may be asked to provide personally identifiable information to register for a My Well account or participate in other activities. Once you register, you have opted in to receive electronic communications from My Well. We may also provide you with the opportunity to participate in surveys through our Services. If you participate, we will request certain personally identifiable information. Participation in surveys is completely voluntary and you therefore have a choice whether to disclose such information. We will only collect Personal Information which you voluntarily provide. When you submit Personal Information through the Services, you are giving your consent to the collection, use and disclosure of such information as set forth in this Privacy Policy.

Personal Data We Collect

When you access or use the Services, we may automatically collect information about you, including:

Usage Details and Device Data. When you download, access or use the Services, they may automatically collect: (i) usage details (including traffic data, location data, communication data and the resources you access and use through the Services); (ii) device information (including IP address, operating system, browser type, hardware ID and other device identifiers, mobile network information, domain, other system settings, language your system uses, time zone of your device and the device's telephone number); (iii) stored information (including metadata and other information associated with the files stored on your device, such as photographs, audio and video clips, personal contacts and address book information); and (iv) location information (including real-time information about the location of your device). We also may use automatic data collection technology to gather information about your activities over time and across third party websites, apps or other online services (behavioral tracking). Please note that we will not access any of your stored information (including photos, personal contacts and address book information), as well as your location information, unless you have specifically opted-in to allowing us such access. The collection of information helps us to make your online experience with us more enjoyable, by allowing us to tailor your online experiences to you while using the Services.

Aggregate. We may collect non-identifying and statistical information about the use of the Services, such as how many visitors visit a specific page, how long they stay on that page and which links, if any, they click on. This information represents a generic overview of our users, including their collective habits. Information collected in the aggregate is not associated with you as an individual. We may share user information in the aggregate with third parties.

Analytics. My Well uses analytic software to gather statistics and usage trends for product and service improvement purposes. Our Services may record data from your phone, tablet, or computer such as how frequently you use the Services, what actions you take and performance data.

Other Tracking Technologies. We may supplement information you provide to us with information from other sources, such as information to validate and/or update your address and/or other demographic information. This information is used to maintain the accuracy of information on the Services and for internal analysis. We may also use clear gifs, pixel tags and web beacons, which are tiny graphic images placed on website pages and/or in our emails that allow us to determine whether you have performed specific actions and are further used to track online movements of our users. In contrast to Cookies, which are stored on your computer’s hard drive, clear gifs are embedded invisibly on web pages. We do not tie the information gathered by clear gifs to your personally identifiable information.

Do Not Track Signals. ‘Do Not Track’ signals are signals sent through a browser informing us that you do not want to be tracked. Because these signals are not universally supported by all browsers and sites, we do not currently assign any meaning to potential ‘Do Not Track’ signals.

Cookies. The technologies we use for automatic information collection may include cookies (including mobile cookies) or web beacons. “Cookies” means the small files sent to and stored on the computer or device you use to access and/or use the Services. Cookies are categorized by how long they are stored and their function. The Cookies My Well uses are as follows:

  • Persistent Cookies: Persistent Cookies remain on a visitor’s device for a set period of time specified in the Cookie. They are activated each time that the visitor visits the Services that created that particular Cookie.
  • Session Cookies: Session Cookies are temporary and deleted from your computer when you close your web browser. They allow My Well to link the actions of a user while using the Services.
  • Strictly Necessary Cookies: Strictly necessary Cookies are essential to navigate around the Services and to use its features.
  • Performance Cookies: Performance Cookies collect anonymous data for statistical purposes on how users use the Services; they don’t contain personal information and are used to improve the user experience.
  • Functionality Cookies: Functionality Cookies allow My Well to operate the Services in accordance with your choices, such as ‘remembering’ you in between visits.

Cookies may be used to monitor use of the Services, customize content specific to your interests, ensure that you do not see the same information repeatedly, and store your user name and password (using encryption technology) so you do not have to re-enter it each time you access and/or use the Services. If you do not agree to our use of Cookies, you can adjust the settings on your browser and reject the setting of all or some Cookies and it will alert you when a Cookie is placed on your device. You may also delete previously stored Cookies; however, this will not prevent the Services from placing future Cookies on your device unless and until you adjust your settings as described above. In some cases, blocking or otherwise removing Cookies may impact your ability to use the Services and/or user experience while using the Services.

Third Party Services. To support the services we provide to you, we may use services hosted by third parties. These services may collect information sent by a browser as part of a web page request, including ‘Internet Protocol’ addresses, browser software, and/or clickstream patterns. If such third party services collect information, they do so anonymously without identifying individual visitors. However, we may link the information we record using tracking technology to personal information we collect. While we do not include any third-party advertisements through the Services, when you access and/or use the Services, or access such third party’s content, certain third parties, such as advertisers, analytics companies (e.g. ‘Google Analytics’), your mobile device manufacturer or your mobile service provider may use automatic information collection technologies to collect information about you, your computer or your device. We have no control over this third-parties collection and use of your information. The information these third parties collect may be associated with your personal information or your online or mobile activities over time and across different websites, apps and other online services. Such third parties may use this information to provide you with interest-based (behavioral) advertising or other targeted content. We do not control these third parties' tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.

HOW WE USE YOUR INFORMATION

Use of Information

We use information collected as described in this Privacy Policy to provide you with the Services and/or the information and/or content that you have requested, and, in some cases, to contact you about our products, features and/or other services. We also use the information collected to take the following actions:

  • operate, maintain and improve the Services;
  • answer questions and respond to your requests;
  • give you notices about your My Well account;
  • perform analytics and conduct research;
  • send you reminders, support and marketing messages;
  • carry out our obligations and enforce our rights;
  • manage our administration of the Services;
  • improve the design and content of the Services;
  • notify you when updates are available, and of changes to any materials or services we offer or provide through the Services;
  • participate in one of our surveys or other forms of customer research;
  • facilitate and process donations;
  • analyze programs, products and services we offer; and
  • use information for other purposes about which we notify you.

The information collected in the aggregate enables My Well to better understand your use of the Services and to enhance your enjoyment as well as providing a more personalized experience by enabling us to estimate our audience size and usage patterns. We use information we collect about your location to customize your online experience to your current location, including providing you with easier access to organizations that use My Well closest to you. We use information to further store information about your preferences, customize the Services, according to your individual interests, speed up your searches, and recognize you when you use the Services. If you use the Services, you agree to receive certain communications from us including but not limited to the following:

Customer Service. If you elect to provide us with your information while using the Services, (for example, by registering on the Services or e-mailing us,) we may provide you with service related announcements concerning My Well or contact you regarding your requests. For example, all registered users receive a welcome e-mail to confirm their registration.

Credit Card Information. We may use financial information to process payment, enroll you in one of our accounts and/or other related services in which you elect to participate. If you are a My Well account holder and have opted in for us to store a portion of your credit card information, provided that, we will not store full credit card numbers, credit expiration dates or ‘CVV’ numbers on our servers. This information is sent directly to our payment processor and then the bank to complete the transaction. We do store other card information such as name, address, phone number and email address in order to assist with your transactions. We also use this data to provide Authorized Users with a history of their giving transactions once logged into their My Well account.

Special Offers, Newsletters and Updates. We will occasionally send you information on products, special deals, promotions and newsletters. You can sign up for these emails from us at any time. Out of respect for your privacy, you may elect not to receive these types of communications by contacting us or replying to our emails.

Parties with whom we may share your information.

Service Providers. We may share your personally identifiable information as well as information from tools like cookies, log files, and device identifiers and location data (such as usage data, referring/exit pages and URLs, platform types, number of clicks, etc.), with employees, contractors, affiliates, partners, trusted business providers and/or agents that help My Well provide the Services to you ("Service Providers"). Examples include credit card processing companies and web hosting companies. We may transfer personal information to any My Well affiliated non-profit organizations to accomplish its non-profit purposes, but in doing so, we’ll make sure that your information is treated in compliance with this Privacy Policy. Our Service Providers will be given access to your information as is reasonably necessary to provide the Services. We strive to use commercially acceptable means to protect your personal information. If Service Providers acquire confidential or proprietary information belonging to My Well or its customers, such information is required to be handled in confidence and may not be disclosed to unauthorized third parties. Service Providers who violate our security and safe maintenance of data policies are subject to appropriate discipline including, but not limited to, termination. We take the privacy of our users very seriously, and we do not sell, rent, and/or otherwise provide your personally identifiable information to third parties for marketing purposes. We will not share your personally identifiable information in ways unrelated to those described in this Privacy Policy without providing you with an opportunity to opt out of such use or otherwise prohibit such unrelated use. We encourage our Service Providers to adopt and post privacy policies; however, such Service Provider’s use of personally identifiable information obtained through My Well is governed by such Service Provider’s privacy policies and is not subject to our control. Certain Service Providers will automatically collect non-identifying information about your use of the Services by using Cookies and other technologies as similarly used by My Well.

Organizations; Aggregated Sharing. We may share information about you with other companies if you give us permission or direct us to share the information. For example, if you submit a donation to a third party, we will share your information with the associated third party so that they can properly receive your donation. We may also share your information in a way that does not directly identify you as an individual. For example, we may combine information related to feedback provided and other submitted data and share the combined information in a way that does not link your information to you. Aggregate data does not contain any information which can be used to identify or contact you. We will never provide your personal information to third parties for their use in marketing their products or services to you without your consent.

For Collaboration. We may share your information, including when you choose to use certain features in the Services that by their nature support sharing with third parties who you choose. Your name, email address, and any content you choose to share will be shared with such third parties, and such third parties may communicate with you in connection with your use of the Services.

Compliance with Laws. My Well will not disclose your personal information to third parties except as set forth in this Privacy Policy and in the following circumstances: (i) to investigate and defend My Well members against any third party claims and/or allegations and/or otherwise to protect My Well from liability, (ii) to investigate, prevent and/or take action regarding suspected and/or actual illegal activities, (iii) to assist government enforcement agencies, respond to a legal process and/or comply with the law, (iv) to exercise or protect the rights, property and/or personal safety of the users of the Services, (v) to protect the security and/or integrity of the Services, and/or (vi) enforce our Terms of Use.

Business Transfers. If we sell or otherwise transfer part or all of My Well or our assets to another organization (e.g., in the course of a transaction such as a merger, acquisition, bankruptcy, dissolution, liquidation, etc.), your information such as name and email address, user content and/or any other information collected through the Services may be among the items sold and/or transferred.

YOUR CHOICES ABOUT OUR COLLECTION, USE AND DISCLOSURE OF YOUR INFORMATION

Depending on the situation, My Well may obtain consent to the collection of personal information in different ways. In the event express consent is required, it will be obtained in writing. Implied consent may be obtained through your use of the Services, or when you approach us to obtain information, inquire about or request Services from us. We respect your privacy and give you an opportunity to opt out of receiving announcements of certain information. Although we think that you benefit from a more personalized experience when we know more about you and what you like, you can limit the information you provide to My Well, and you can limit the communications that My Well sends to you. If you access and/or use the Services and volunteer personally identifiable information, you can opt out of receiving notifications, and you may review, modify, update, and/or delete such personally identifiable information by changing your preferences on the Services or otherwise contacting us at help@mywell.org. Please be aware that even after your request for a change is processed, My Well may, for a time, retain residual information about you in its backup and/or archival copies of its database. Please be aware that we may still email you non-commercial emails related to your account and your transactions through the Services. Following termination of Services, My Well may retain information (including without limitation your personally identifiable information) for a commercially reasonable time for backup, archival, audit purposes, and/or to comply with legal obligations, resolve disputes and enforce agreements. For example, if we are required by law and/or regulation to maintain information concerning you, we will maintain this information pursuant to our then-current document retention policies. Examples of information that may be retained include the history of donations you made to us. In some cases, if you choose not to provide My Well with requested information, you may not be able to use and/or access all of the Services.

Your California Privacy Rights

Under California Civil Code Sections 1798.83-1798.84, California residents are entitled to receive: (a) information identifying any third-party companies to whom My Well may have disclosed personal information to for direct marketing, within the past year; and (b) a description of the categories of personal information disclosed. To obtain such information, please email your request to help@mywell.org or write us at My Well Ministry, 9550 W. Higgins Road, 8th Floor, Rosemont, IL 60018 and we will provide a list of categories of personal information disclosed within thirty (30) days of receiving such a request. This request may be made no more than once per calendar year. We reserve the right not to respond to requests submitted in ways other than those specified above.

OTHER WEB SITES AND SERVICES

The Services may contain links to or from other third party websites. Please be aware that we are not responsible for the privacy practices of these other websites. This Privacy Policy applies only to the information we collect through the Services. We encourage you to read the privacy policies of other websites and services you link to or access through the Services. Your browsing and interaction on any third party website and/or service, including those that have a link on our Services, are subject to such third party's own rules and policies. In addition, you agree that we are not responsible and do not have control over any third-parties that you authorize to access your personal information. If you are using a third party website and/or service and you allow them to access your personal information, you do so at your own risk.

SERVICES ELIGIBILITY AND CHANGES

Individuals Under the Age of 13. The Services are not intended for children under 13 years of age, and we do not knowingly collect personal information from children under 13. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at help@mywell.org. By using the Services, you represent that you are at least eighteen (18) years old and understand that you must be at least eighteen (18) years old in order to create an account and/or purchase the goods and/or services through the Services.

Changes to Privacy Policy. In general, changes will be made to this Privacy Policy to address new or modified laws, and/or new or modified business procedures. However, we may update this Privacy Policy at any time, with or without advance notice, so please review it periodically. We will update the ‘Last Updated’ date above and may provide you additional forms of notice of modifications and/or updates as appropriate under the circumstances including without limitation notification by email (if you have an email address on record with us). If you disagree with any changes to this Privacy Policy and do not wish your information to be subject to the revised Privacy Policy, you will need to stop using the Services. Your continued use of the Services after any modification to this Privacy Policy will constitute your acceptance of such modifications and/or updates.

DATA TRANSFERS

Please be aware that the Services are subject to United States laws, including laws governing privacy and security of your information. By using the Services, you agree and consent (and represent that you have the authority to provide such consent) to the information collection, use and sharing practices described in this Privacy Policy and understand that the laws of the United States and other countries and territories related to the foregoing may differ from those of other countries and may not be as protective as the laws in the country where you reside. Regardless of the laws in place in such countries, we will treat the privacy of your information in accordance with this Privacy Policy.

SECURITY

We implement commercially reasonable measures designed to protect your personal information from accidental loss or unauthorized access, use, alteration or disclosure. We periodically review our information collection, storage and processing practices, including physical security measures, to guard against unauthorized access to systems. However, no data transmission or storage system can be guaranteed to be 100% secure. We cannot warrant the security of your information you transmit to My Well or guarantee that information on the Services may not be accessed, disclosed, altered and/or destroyed by breach of any of our physical, technical and/or managerial safeguards; however, My Well implements and maintains appropriate technical, security and organizational measures to protect personal data against unauthorized or unlawful processing and use, and against accidental loss, damage, destruction, theft or disclosure. Please do your part to help My Well. Remember, the safety and security of your information also depends on you and your use of the Services is at your own risk. We urge you to protect your user information and password and to be careful about giving out information in public areas of the Services, which may be viewed by other users of the Services. Please limit your access to your computer and/or mobile device and/or browser by signing off after you have finished accessing the Services. We are not responsible for the functionality, privacy and/or security measures of any other organization.

LANGUAGE

The governing language of this Privacy Policy is English, which shall prevail over any other languages used in any translated document.

LET US KNOW HOW WE ARE DOING

We have taken great measures to ensure that your visit to the Services are a positive experience and that your privacy is constantly respected. If you have any questions, comments, or concerns about our privacy practices, or want to inquire about your personal data that has been collected, please email us at help@mywell.org.

My Well

9550 W. Higgins Road 8th Floor Rosemont, IL 60018

(847) 994-7704

help@mywell.org

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